ao999 Terms & Conditions

By using the ao999 website and all associated services, you are considered to have fully read, understood, and agreed to these terms and conditions. These terms form a legally binding agreement between you and ao999.

If you disagree with any part of these terms, please refrain from using the ao999 platform. Continuing to access or use the platform will be taken as your acceptance of all terms.

2.1 Age Requirement

You must be 21 years of age or older to participate on the ao999 platform. ao999 may request a government-issued ID or other relevant documents from you at any time for age verification. ao999 has the right to immediately close any account where a false age has been provided.

2.2 One Person, One Account

Each person may open only one account. If multiple accounts are found to belong to the same person, all accounts and the funds held in them may be confiscated.

2.3 Accuracy of Registration Information

All information provided at registration — name, date of birth, mobile number, and payment details — must be accurate, complete, and up to date. Providing false information may result in account closure and confiscation of all deposited funds.

It is your responsibility to keep your ao999 account username and password completely confidential. Allowing any third party to access your account is strictly prohibited.

All activities carried out from your account — bets, deposits, withdrawals, or account changes — will be considered as performed by you, unless you notify ao999 of unauthorized access in a timely manner.

4.1 Accepted Payment Methods

ao999 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks

4.2 Minimum Deposit & Withdrawal

The minimum deposit amount across all methods is ৳100 and the minimum withdrawal amount is ৳1,000. No transactions below these limits will be processed.

4.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 10 to 45 minutes. However, this time may increase if identity verification or security checks are required.

4.4 Withdrawal Conditions

Before submitting a withdrawal request, please ensure that:

• Your account is fully verified.
• The source of deposited funds is legitimate and belongs to you.
• Any applicable bonus wagering requirements have been met.
• Your withdrawal method is consistent with your deposit method.

5.1 Welcome Bonus

New members at ao999 will receive a 100% bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before the bonus funds can be withdrawn. The wagering calculation is based on the bonus amount only — the deposit amount is not included.

5.3 General Bonus Rules

• Each promotion may be used once only, unless specifically stated otherwise.
• Bonuses apply only to members who deposit real money.
• ao999 reserves the right to change, suspend, or cancel any bonus offer at any time.
• Bonus funds cannot be transferred directly to another account.
• If evidence of bonus system abuse is found, the account may be closed.

As a safe and reliable platform, ao999 gives the highest priority to fair play. All our games are sourced from game providers and every outcome is determined through verified Random Number Generator (RNG) technology.

6.1 Nature of Bets

All bets cannot be changed once confirmed. Please verify all details before confirming a bet. If a bet is lost due to network issues, ao999's log records will be considered final.

6.2 Technical Issues

ao999 reserves the right to void any results that are incorrectly displayed or calculated due to a technical error. In such cases, the original stake for the affected bet will be refunded.

The following activities are strictly prohibited on the ao999 platform:

• Operating multiple accounts by the same person.
• Using the platform for money laundering or illegal financing.
• Placing artificial bets or engaging in collusive play to exploit the bonus system.
• Playing using automated software, bots, or scripts.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Attempting to steal or defraud other users' information.
• Unauthorized use of the ao999 name or logo.
• Operating an account on behalf of or for use by minors.

8.1 Closure by ao999

ao999 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Any breach of the terms and conditions.
• Suspicion of fraud or deception.
• Failure to complete identity verification or provision of false information.
• Extended period of inactivity.
• Order from a court or regulatory authority.

8.2 Closure by the User

You may close your ao999 account at any time. Please remember to withdraw your available balance before closing your account. Send your account closure request to [email protected].

All content on the ao999 website — logos, graphics, software, text, game interfaces, and design — is the exclusive property of ao999 and is protected by copyright law.

Reproducing, distributing, modifying, or using any part of this content for commercial purposes without prior written permission from ao999 is strictly prohibited.

ao999 is committed to providing the most secure and reliable service possible. However, ao999 will not be held liable in the following circumstances:

• Issues arising from the user's own network or device.
• Delays or failures by third-party payment services.
• Force majeure events — such as natural disasters or government restrictions.
• Losses resulting from the user's own breach of terms.
• Unauthorized access by a third party where the user has been negligent with their own security.

Gambling and betting are inherently risky by nature. ao999 does not provide any compensation for users' financial losses.

ao999 uses SSL encryption and modern security technology to protect your personal information. Full details of how your information is collected, stored, and used can be found in our Privacy Policy.

Your information is not sold to third parties. However, the minimum necessary information may be shared with relevant authorities to meet legal obligations or for fraud investigations.

ao999 believes that gaming is a form of entertainment and should never be treated as a source of income. We encourage all users to play responsibly.

If you feel that your gambling habits are getting out of control, please read our Responsible Gaming page. You can set limits or arrange a temporary break on your account if you wish. For support, contact: [email protected]

If any dispute arises between ao999 and a user, an attempt will first be made to resolve it through direct discussion. Please notify us of the dispute in writing at [email protected].

13.1 Complaints Process

• Step 1: Report the issue via live chat.
• Step 2: If unresolved, send a detailed complaint to [email protected].
• ao999's support team provides service in Bengali and English, 24/7.

ao999's log records and system data will be considered final evidence in any dispute, unless a clear technical error is proven.

ao999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, registered users will be notified as early as reasonably possible.

If you continue using the platform after any changes, you will be considered to have accepted the new terms and conditions. Therefore, it is recommended that you check this page regularly.

If you have any questions about these terms and conditions, please contact our support team: [email protected] — we are active 24/7.