ao999's Privacy Policy
Learn how we collect, use, and protect your personal information — with complete transparency.
Table of Contents
Introduction & Scope
ao999 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how ao999 collects, processes, stores, and protects the personal information of its platform users.
By visiting our website (ao999.bar) or creating an account on it, you are considered to have given your consent to the terms of this Policy. This Policy should be read together with our Terms & Conditions, and both documents together form part of the agreement between you and ao999.
Important Notice
This Policy applies only to information collected through the ao999 platform. Third-party websites or services are governed by their own privacy policies.
We believe every user has the right to know how their information is being used. That is why ao999 always follows a policy of complete transparency in data management.
Information We Collect
The following types of information may be collected to provide services on the ao999 platform:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID card or passport number (when identity verification is required)
2.2 Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history — records of deposits and withdrawals
Note: We do not store full card numbers or CVV codes.
2.3 Technical Information
- IP address and device information
- Browser and operating system type
- Platform login time and session information
- Click patterns and page navigation data
2.4 Gaming Activity Information
- Betting history and amounts
- Duration and frequency of gaming sessions
- Preferred game categories and usage patterns
- Win and loss records
How We Collect Information
ao999 collects information in the following ways:
3.1 Information Provided Directly
When you create an account on the ao999 platform, log in, manage deposits and withdrawals, or contact our support team, you provide your information directly. Providing this information is entirely voluntary; however, some services may not be available if certain information is not provided.
3.2 Automatic Collection
When you visit our website, certain information is automatically collected through cookies, web beacons, and similar technologies. This information is primarily used to ensure platform functionality and improve the user experience.
3.3 Verification Process
As part of identity verification and fraud prevention, ao999 may in some cases ask for information from your national ID card or other government-issued identity documents. This process is fully secure and protected by SSL encryption.
Purpose of Using Information
ao999 uses collected information only for the following legitimate purposes:
4.1 Service Operations
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Determining and providing VIP benefits
4.2 Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Verifying user age (services available to users aged 21+ only)
- Preventing the creation of multiple accounts
- Enforcing responsible gaming policies
4.3 Service Improvement
- Reviewing and improving the user experience
- Identifying and resolving technical issues
- Planning new features and services
4.4 Communication
- Sending important account-related notifications
- Providing customer service and support
- Sending promotional messages subject to your consent
Our Commitment
ao999 never sells your personal information and does not disclose it to unauthorized third parties. Your information is used only for the purposes stated above.
Data Storage & Security
5.1 Security Measures
ao999 follows industry-standard technical and organizational measures to keep user information secure. The key security features used on our platform are:
- SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption
- Secure Servers: Your information is stored in secure data centers
- Access Control: Only authorized personnel can access information on a need-to-know basis
- Regular Security Reviews: Our systems undergo regular cybersecurity audits
- Password Encryption: User passwords are never stored in plain text — only encrypted hashes are kept
5.2 Data Retention Period
Your information is retained for as long as your account remains active and services continue to be provided. Even after an account is closed, some information may be retained for a specified period due to legal obligations, dispute resolution, or financial audit requirements.
5.3 In the Event of a Data Breach
If a security breach occurs that may affect your information, ao999 will make every effort to notify you in a timely manner and will take the necessary steps to mitigate any harm.
Sharing Information with Third Parties
ao999 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:
6.1 Payment Processors
The necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services to process your transactions. These service providers manage information in accordance with their own privacy policies.
6.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may have access to certain limited information in order to deliver their gaming services. This information is used solely for gaming functionality.
6.3 Legal Obligations
ao999 may be required to disclose information in response to a court order or a lawful request from a law enforcement authority. In such cases, we seek legal advice and provide only the minimum information required.
6.4 Business Changes
If there is a significant change to ao999's business structure (such as a merger or acquisition), user information may be part of that change. We will notify you appropriately before any such change takes place.
Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit the ao999 website. They help improve your browsing experience and ensure the platform functions correctly.
7.2 Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring security
- Functional Cookies: For remembering your preferences and settings
- Analytical Cookies: For collecting platform usage statistics — fully anonymous
7.3 Cookie Control
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
User Rights
ao999 recognizes the following data privacy rights for every user:
8.1 Right to Know
You can find out at any time what information ao999 holds about you and for what purpose it is being used. Contact our support team to request this information.
8.2 Right to Correction
If any information we hold about you is incorrect, you may request that it be corrected. Some information can be edited directly from the account profile section.
8.3 Right to Deletion
You may request that your account and associated information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. In such cases, we will evaluate your request appropriately.
8.5 Right to Data Portability
You can request a copy of your account information in a machine-readable format. This facility is available through our support team.
To exercise your rights
To exercise any of the above rights, please contact us via our 24/7 live chat or email. We generally try to respond to your request within a reasonable time.
Protection of Minors
ao999 provides services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at the time of account creation. If it comes to our attention that a minor has created an account, we will immediately close that account and securely delete all collected information.
If parents or guardians believe their child has created an account on ao999, please contact us immediately.
Policy Changes
ao999 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will:
- Update the "Last Updated" date at the top of the policy
- Send a notification to your registered email where applicable
- Display a clear notice of the policy change on the platform
Continuing to use ao999 after the updated policy is published will be considered as your consent to the new policy. It is therefore recommended that you review this page from time to time.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, the ao999 support team is always ready to help you.
Contact us
Live Chat: Active 24/7 — directly from the platform
Support is available in both Bengali and English
We are committed to responding to your privacy-related requests. You can also find answers to common questions on our FAQ page, and visit About Us to learn more.